Returns/ Exchange

Here at Finding Ruby, we aim to provide our customers with products of the highest quality and standard. All products are inspected and packaged carefully. We currently do not offer refunds or exchanges.

If you have received an item with a defect, please contact us immediately at [email protected] or use the contact feature on our website. Email us with your order number, a brief description and a photo showing the defect/fault within 14 days of delivery. Email request outside this timeframe will be refused. 

Finding Ruby is not liable for lost/stolen packages.

Thank you for choosing to shop with us!